Your Auto Lift ships on a LTL common carrier freight company. It is taken to your location on a 48 foot semi truck. Please note the following before making your purchase:
You are responsible for unloading the lift from the truck. The truck driver does not unload it for you.
Lift Gate delivery service is not available for auto lifts.
You cannot unload an auto lift from the truck by hand. You must have machinery that can lift the full weight on your auto lift for unloading from the truck. Fork Lift, Bobcat, Tractor, Tow Truck, Back Hoe are all good options.
If you cannot unload from a truck, we can ship to our carrier's nearest freight terminal for you to pickup with a trailer or moving van.
You are responsible for calling the freight company to make a delivery appointment. We don't know your schedule so we can't do this for you.
Free shipping does not include shipping to Government Secure Locations, State and National Parks, Construction Sites, Islands, Alaska or Hawaii.
When your lift ships, we will email you the carrier information and tracking number. Freight shipping is slower than small package shipping and can take 3-14 days depending on your location so please be patient.
Cancellations & Refunds: At Car Lift Nation, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@carliftnation.com or call us at (620)202-7711.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (620)202-7711, the chat in the bottom right, or email support@carliftnation.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made to order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return, however, please check the specific return policy for the brand of product you are purchasing as the brand specific return policy on the product page overrides this general return policy of 30 days.
